SHIPPING & RETURNS
Shipping & Returns:
Thank you for choosing AVFlow! We are dedicated to providing you with high-quality products and a seamless shopping experience. Please take a moment to review our shipping policy.
1. Processing Time:
Orders are typically processed and shipped within 1-2 business days of receiving payment. During peak seasons or promotional events, processing times may be slightly longer, but we strive to get your order out to you as quickly as possible.
2. Shipping Methods:
We offer several shipping options to accommodate your needs. You can choose your preferred shipping method during the checkout process. Available options may include standard shipping, expedited shipping, and express shipping.
3. Shipping Costs:
Shipping costs are calculated based on the weight of your order and the selected shipping method. You can view the shipping cost before completing your purchase at the checkout.
4. Domestic and International Shipping:
We currently offer both domestic and international shipping. Please note that international orders may be subject to customs fees, import duties, taxes, and other charges imposed by the destination country. These additional charges are the responsibility of the customer.
5. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package.
6. Delivery Time:
Delivery times may vary based on the shipping method selected and the destination. While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather conditions or customs delays may impact delivery times.
7. Lost or Stolen Packages:
AVFlow is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to initiate an investigation.
8. Returns Due to Incorrect Address:
If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for the cost of re-shipping the package.
9. Contact Information:
If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at info@avflow.com.au.
Thank you for choosing AVFlow! We truly appreciate your business.